CRM streamlines and simplifies case management. Each team member has access to centralized data (based on permissions) in a secure system that is well-organized and easy to find. This reduces redundancy as well as gaps in information. Your team can access information in the office and in the field. For example, your coach is in the field when a client has seizure. That coach can instantly access the client profile in , see what med’s the client is on, then take immediate action. You can leave behind the old days of making the client wait while their coach calls the office and waits while someone pulls the paper file and shuffles through its contents for the critical information.