Act! Case Study: Washington Lifttruck

Act! Software Provides Tremendous Benefits to Growing Businesses

Washington Liftruck sells, rents and services material handling equipment in the greater Seattle area. Washington Lifttruck has 17 Act! users in the office and in the field.

Before using the services of Northwest DataDesigns, Washington Liftruck experienced:

  • 17 individual databases
  • No centralized data
  • Sales managers had no access to sales data
  • Software version was outdated

Since using the services of Northwest DataDesigns, Washington Liftruck experienced:

  • Information in the 17 databases combined into one complete database.
  • Centralized data which makes it easy for all employees to support customers.
  • Centralized reporting which makes it easy for managers to see what’s going well and what's slipping so corrective action can happen promptly.
  • Sales managers can create informative sales reports with one click
  • Custom reports make it easy to view important information with one click.
  • Ongoing support for all their Act! needs makes it easier for managers and employees to excel.
  • Ongoing training quickly gets new employees up-to-speed and develops "power users" with advanced skills.
  • Workstations and server software kept up-to-date and able to support their in-office and wireless needs.

A salesperson reported, "I love Act! because I use it to send out quotes. In the old version, I could not remember week to week who I had quoted. With the new version I am able to track my quotes, and my closure rate has gone up." He is now the sales manager!

Find Out How Northwest DataDesigns Can Make a Difference at Your Business

Make it easier for your sales team, sales managers and support employees to excel. Contact us today for a free demo and to discover how Act! can help your organization increase sales and improve customer service.


Access to relevant information makes it easier for employees and managers to excel.


Northwest DataDesigns, Inc.
PO Box 69750, Seattle, WA 98188 | Tel: 206-388-2295 | E-mail:

Serving all of Washington State and Portland, Oregon including Bellingham, Seattle, Bellevue,
Yakima, Walla Walla, Spokane, Tacoma, Olympia, Vancouver, and all cities in between.

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